User Status
Track your player statistics, achievements, and progress in Sofi
When a user registers for Sofi, he can end up with different account status. Below are all the four different status that you could end up with.
Unverified
Users who began the process of verifying on Sofi by typing sregister but did not complete the verification on site.
Verified
Users who typed sregister in a server and then verified on the website through the provided link.
Quarantined
Users who were found to have alternate accounts register on Sofi during registration. Scammers, bug abusers or any user with suspicious activity can also be quarantined. Once quarantined, you can still play but will not be able to use any trading related commands. Reach out to support for more info regarding it.
Submit a ticket under the Quarantine category. Be honest and choose the option that best matches your case. You should use the srules command and review as to what may have triggered the status. Once created, wait for a support member to review and contact you.
Tradelock
A user may be tradelocked if they do not meet Sofi's internal requirements for trading. Tradelocked users cannot use any trade-related functions, including give, multitrade, or market.
Common reasons for tradelock:
- Account flagged for suspicious activity or risk.
- Incomplete or failed verification.
- Not meeting minimum account age or activity requirements.
How to remove tradelock:
- Play actively 14 days and attempt verification again using the link sent in your DMs or the
suicommand. - If you believe the tradelock is a mistake, you may contact Sofi support via Discord for further assistance.
If you are tradelocked, review your account status and activity. Use the verification link after 14 days or reach out to support if you need help.
Blacklisted
Users who were found to be violating Sofi's or Discord's rules. This includes but isnt limited to using multiple accounts, selling or buying accounts, scamming users, exploiting bugs, using selfbots or macros or violating server rules.
Users with the blacklist tag ( Unbanned ) will receive a permanent decrease in their score.
Trust Factor
- Trust factor is an approximate score given to a user based on their stats and behaviour.
- This score can be used to estimate the risk of trading with that specific person.
- This score is between 0 and 100, 0 being the worst and 100 being the best.
Users with the blacklist tag ( Unbanned ) will receive a permanent decrease in their score.
The exact way Trust Factor works is not public information, no one will be able to give you a straight answer.